Choose a category below to submit your request. We're here to help with financial needs, schedule changes, switches, feedback, and more.
Request financial assistance or discuss pricing options
Request a refund for a payment or plan
Request a new time, location, or suggest a pool/area
Share your thoughts and suggestions
Suggest improvements or new features
Rate and provide feedback on a specific instructor
Rate the owner on communication, professionalism, and more
Rate various aspects of our swim school
Request accessibility or special needs support
Switch teacher, location, time, level, class type, plan, and more
Request to swap your time slot with another family
Request an extra week outside of your plan period
Request a complimentary makeup lesson
Something went wrong? Tell us everything so we can fix it
Report a website bug, glitch, broken page, or technical issue
Help with your account, login issues, profile changes, or portal access
Questions or issues with booking lessons, pricing plans, or checkout
Need help signing up, choosing a plan, or getting started?
Something not listed? Let us know!